Riak Support

Riak Support

As Basho’s support partner in APAC, we provided high-quality support for Riak. Now that Basho is preparing to close down we have hired many of the ex-Basho engineers to provide a 24-hours support service with an 1-hour SLA.

TI Tokyo is currently the only provider in the world already offering 24/7/365 service by fully trained former Basho engineers.

Support Options

We offer three levels of support for Riak:

  • Business hours support, normally charged as a retainer with a number of included tickets per month.
  • 24/7/365 support, normally charged as a retainer with a number of included tickets per month.
  • Elevated support during transition periods and special projects, such as migrations and upgrades.

As we already offer 24/7/365 support, our “business hour” support is for your location whether that’s the coast of the USA, central Asia or Northern Europe.

We also provide development services to provide new features for Riak.

Contact us for more details or to ask any questions.

Supported Riak Software

TI Tokyo offers support for the full range of Riak products, including:

  • Riak KV (formerly Riak DS)
  • Riak S2 (formerly Riak CS)
  • Stanchion
  • Riak TS
  • Riak Client Libraries

We offer support for both the Open Source version and the Enterprise versions of Riak.

Contact us for more details or to ask any questions.

Documentation and Community

We host https://www.tiot.jp/riak-docs/ as a replacement for the now offline Basho Docs.

We are planning to use our engineers to contribute towards keeping the Riak community alive through creation of an open source successor to both the Open Source and Enterprise versions of all Riak software.