Riak Support
As Basho’s support partner in APAC, we provided high-quality support for Riak. Once Basho closed down we hired many of the ex-Basho engineers to provide a 24-hours support service with an 1-hour SLA.
TI Tokyo is currently the only provider in the world already offering 24/7/365 service by fully-trained former Basho engineers.
Support Options
We offer three levels of support for Riak:
- Business hours support, normally charged as a retainer with a number of included tickets per month.
- 24/7/365 support, normally charged as a retainer with a number of included tickets per month.
- Elevated support during transition periods and special projects, such as migrations and upgrades.
As we already offer 24/7/365 support, our “business hour” support is for your location whether that’s the coast of the USA, central Asia or Northern Europe.
We also provide development services to provide new features for Riak.
Contact us for more details or to ask any questions.
Supported Riak Software
TI Tokyo offers support for the full range of Riak products, including:
- Riak KV (formerly Riak DS)
- Riak CS (aka Riak S2)
- Stanchion
- Riak TS
- Riak Client Libraries
We offer support for both the Open-Source version and the Enterprise versions of Riak.
Contact us for more details or to ask any questions.
Documentation and Community
We host https://www.tiot.jp/riak-docs/ as a replacement for the now offline Basho Docs.
We use our engineers to contribute towards keeping the Riak community alive through creation of an open source successor to both the Open Source and Enterprise versions of all Riak software.