{"id":1927,"date":"2017-07-10T00:25:33","date_gmt":"2017-07-09T15:25:33","guid":{"rendered":"https:\/\/www.tiot.jp\/?page_id=1927\/"},"modified":"2023-09-01T10:30:11","modified_gmt":"2023-09-01T01:30:11","slug":"riak","status":"publish","type":"page","link":"https:\/\/www.tiot.jp\/en\/solutions\/riak\/","title":{"rendered":"Riak"},"content":{"rendered":"<div class=\"post-banner\">\r\n    <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/riak-page-banner-2.png\" alt=\"Riak Support\" width=\"800\" height=\"250\" class=\"page-banner\" \/>\r\n<\/div>\r\n<div class=\"page-main with-separator group\">\r\n<h1>Riak Support<\/h1>\r\n<p>As Basho&#8217;s support partner in APAC, we provided high-quality support for Riak. Once Basho closed down we hired many of the ex-Basho engineers to provide a 24-hours support service with an 1-hour SLA.<\/p>\r\n<p>TI Tokyo is currently the only provider in the world already offering 24\/7\/365 service by fully-trained former Basho engineers.<\/p>\r\n<\/div>\r\n\r\n<div class=\"page-section with-graphic with-separator group\">\r\n<h2>Support Options<\/h2>\r\n<div class=\"inline-graphic-container\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/riak-support-engineer-inline-transparent.png\" width=\"250\" height=\"250\" class=\"inline-graphic\" \/><\/div>\r\n<p>We offer three levels of support for Riak:<\/p>\r\n<ul class=\"tiot-bullet\">\r\n<li>Business hours support, normally charged as a retainer with a number of included tickets per month.<\/li>\r\n<li>24\/7\/365 support, normally charged as a retainer with a number of included tickets per month.<\/li>\r\n<li>Elevated support during transition periods and special projects, such as migrations and upgrades.<\/li>\r\n<\/ul>\r\n<p>As we already offer 24\/7\/365 support, our &#8220;business hour&#8221; support is for your location whether that&#8217;s the coast of the USA, central Asia or Northern Europe.<\/p>\r\n<p>We also provide development services to provide new features for Riak.<\/p>\r\n<p><a href=\"https:\/\/www.tiot.jp\/en\/about-us\/contact-us\/?subject-line=Solutions - Riak\">Contact us<\/a> for more details or to ask any questions.<\/p>\r\n<\/div>\r\n\r\n<div class=\"page-section with-graphic with-separator group\">\r\n<h2>Supported Riak Software<\/h2>\r\n<div class=\"inline-graphic-container\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/riak-sitting-laptop-inline-transparent.png\" width=\"250\" height=\"250\" class=\"inline-graphic\" \/><\/div>\r\n<p>TI Tokyo offers support for the full range of Riak products, including:<\/p>\r\n<ul class=\"tiot-bullet\">\r\n<li>Riak KV (formerly Riak DS)<\/li>\r\n<li>Riak CS (aka Riak S2)<\/li>\r\n<li>Stanchion<\/li>\r\n<li>Riak TS<\/li>\r\n<li>Riak Client Libraries<\/li>\r\n<\/ul>\r\n<p>We offer support for both the Open-Source version and the Enterprise versions of Riak.<\/p>\r\n<p><a href=\"https:\/\/www.tiot.jp\/en\/about-us\/contact-us\/?subject-line=Solutions - Riak\">Contact us<\/a> for more details or to ask any questions.<\/p>\r\n<\/div>\r\n\r\n<div class=\"page-section with-graphic with-separator group\">\r\n<h2>Documentation and Community<\/h2>\r\n<div class=\"inline-graphic-container\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/riak-writing-scroll-inline-transparent.png\" width=\"250\" height=\"250\" class=\"inline-graphic\" \/><\/div>\r\n<p>We host <a href=\"https:\/\/www.tiot.jp\/riak-docs\/\">https:\/\/www.tiot.jp\/riak-docs\/<\/a> as a replacement for the now offline Basho Docs.<\/p>\r\n<p>We use our engineers to contribute towards keeping the Riak community alive through creation of an open source successor to both the Open Source and Enterprise versions of all Riak software.<\/p>\r\n<\/div>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Riak Support As Basho&#8217;s support partner in APAC, we provided high-quality support for Riak. Once Basho closed down we hired many of the ex-Basho engineers to provide a 24-hours support service with an 1-hour SLA. TI Tokyo is currently the only provider in the world already offering 24\/7\/365 service by fully-trained former Basho engineers. Support [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-1927","page","type-page","status-publish","hentry","category-solutions"],"_links":{"self":[{"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/pages\/1927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/comments?post=1927"}],"version-history":[{"count":27,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/pages\/1927\/revisions"}],"predecessor-version":[{"id":2121,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/pages\/1927\/revisions\/2121"}],"up":[{"embeddable":true,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/media?parent=1927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/categories?post=1927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tiot.jp\/en\/wp-json\/wp\/v2\/tags?post=1927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}